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Find the answers to our frequently asked questions below

Can you manufacture from a sample?

Yes, we can manufacture from a sample, as well as from a technical drawing of a part. We are also able to analyse material, modify parts and carry out reverse engineering services from a sample, whether it is new or used. We produce our parts to a high quality standard, using our unique materials and coatings. 

Which products are in stock?

The majority of our frequently purchased products are in stock. These parts predominantly include our aseptic packaging machine parts, but please feel free to contact us for more specific part enquiries. Parts available in stock are dispatched from our company site with next day delivery. Most companies receive our parts within 24-48 hours from the time of dispatch. However, this may vary depending on your location.  

Do you supply your products worldwide?

Yes. We supply to many companies all over the world, from small entrprises to large multi-nationals. We have clients on almost every continent: North and South America, Europe, Asia and Africa. In addition, our multi-lingual sales team are able to offer customer service in the 5 languages: English, French, German, Polish and Spanish. See our Contact the Team page for more details.

Are you able to visit customer’s production sites?

Yes, we are able to visit our customer production sites, if necessary. Visiting production sites helps us to understand the applications which our customers uses, understand their production demands, identify technical challenges and find opportunities that will benefit their production process.  We continuously follow up the progress whilst working alongside experienced engineers to improve the overall output and build a stronger business relationship. If you feel you would benefit from a visit to your site, please feel free to contact us.

Do you hold an ISO9001 certification?

Yes. We have been awarded the ISO9001 certificate which certifies that our quality management system has been assessed and approved by QSC Ltd. The approved quality administration systems applies to our industrial blades and wear parts.  You can see a PDF version of our ISO9001:15 certificate HERE. 

If you have any other questions regarding our ISO certificate, please feel free to contact us.

What should I do if there is something wrong with my part(s)?

Although we have rigorous quality assessments and checks in place, we understand that sometimes things do go wrong. As each client uses there blades/wear parts in different ways, on different machines, we assess each problem as a separate case. If you have the littlest issue with any of our parts, please contact us as soon as possible so we can assess the problem together and resolve it as quickly and efficiently as possible for you. 

Feel free to get in touch for any other queries!

Discover how you can benefit from Frictec's unique TMC 45 Friction Surfacing Technology.

The sectors we operate in range from food and drink to beauty and pharmaceutical.

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